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Important safety reminder for all phil&teds metoo owners

Here is a reminder notice from phil&teds for all owners of metoo clip-on highchairs sold between May 2006 - May 2011 to request the free repair kit if you have not already done so. Included below is the contact information & direct link to request the kit.

 

To receive a free repair kit, please do either of the following:

1. Order by phone: call phil&teds Customer Care at 1-855-652-9019 between the hours of 9am and 5pm Mountain Time; or

2. Order online: Click here to order online

 

I’ve also included the text of the original recall notice below for more details, in case anyone hasn’t already seen it:

Metoo Highchair Recall - free repair kit

IMPORTANT SAFETY NOTICE

Consistent with our unwavering commitment to safety, and in conjunction with the U.S. Consumer Product Safety Commission, phil&teds USA is announcing a voluntary Recall to Repair of metoo clip-on highchairs sold after May 2006.  This Recall is being conducted in response to reports that one or both table clamps have come free from a table or other surface, posing fall and amputation hazards to children. There have been 19 reported incidents, including two incidents involving sever and, in one case, permanent finger injury to children under 18-months old.

Safety is our first priority. You should stop using the metoo clip-on highchair immediately, and order a free repair kit that we are making available to metoo owners. Owners of chairs without plastic spacers will receive a repair kit consisting of new instructions, rubber clamp boots, and plastic spacers. Replacement Instructions are available to all customers on our website.

To receive a free repair kit, please do either of the following:

1. Order by phone: call phil&teds Customer Care at 1-855-652-9019 between the hours of 9am and 5pm Mountain Time; or

2. Order online: Click here to order online

To receive new user instructions, please visit our website at http://philandteds.com/en/instructions. phil&teds stresses that all users should read and adhere to the new instruction manual which contains valuable safety tips and service recommendations.

Should you have any questions please contact one of our trained customer service representatives at: 1-855-652-9019 or uscare@philandteds.com